The Far East and Arctic Development Corporation (FEDC) is opening a new communication channel to become even closer to businesses. Residents of the ASEZ and the FPV can now quickly resolve all issues via online chat with a personal manager, eliminating the need for formal correspondence.
The new service is designed to make interactions between residents and their dedicated managers as convenient and familiar as possible. To contact a personal manager, simply use one of the popular messaging apps. This expedites the resolution of ongoing issues and eliminates the need to search for special forms or send requests via email.
All inquiries via messaging apps are recorded in a unified CRM system. This ensures a complete history of interactions and ensures service continuity: even if a personal manager is temporarily unavailable, their colleagues can quickly intervene to resolve the issue after reviewing the context of the conversation. After the conversation, residents can rate the quality of the resolution on a 5-point scale. This feedback allows the KRDV to monitor both the speed of processing requests and the quality of decisions, systematically improving service levels. To start using the service, log in to your resident account at https://lk.erdc.ru/, where a QR code is available. After scanning it, residents are automatically logged into the messenger and can begin communicating with their personal manager.